Skip to content
2finity.com
2finity.com
2finity.devSign in

CORE layer 09 of 10

Communication

Messages, conversations, notifications and threads between people, agents and organizations.

2finity CORE and the interfaces and participants connected to it
COREWebsiteApplicationsChatAgentsPeopleCompaniesPartnersEnterprise
CORE
The shared operating layer. Ten layers: Identity, Organizations, People, Relationships, Knowledge, Workflows, Commerce, Finance, Communication, Data.
Website (interface)
Public sites and portals that read content and catalog data and submit forms through CORE. Uses the Identity, Knowledge, Commerce and Data layers. Example capabilities: page.get, catalog.list, form.submit.
Applications (interface)
Internal, mobile and dashboard apps: views into CORE with the signed-in identity's permissions. Uses the Identity, Organizations, People, Workflows and Data layers. Example capabilities: customer.get, workflow.start, approval.decide.
Chat (interface)
2finity.chat and other conversational interfaces: language resolved to capabilities, with approval. Uses the Identity, Knowledge, Workflows, Finance and Communication layers. Example capabilities: site.content.update, invoice.create, permission.grant.
Agents (interface)
Actors with their own identity, an owner and scoped permissions; every action leaves an audit event. Uses the Identity, Knowledge, Workflows and Communication layers. Example capabilities: site.publish, deployment.rollback, workflow.start.
People (participant)
Humans in any context: professional, employee, customer or supplier, with one identity throughout. Uses the Identity, People, Relationships and Communication layers. Example capabilities: customer.get, permission.grant, message.send.
Companies (participant)
Organizations that own their data, run their workflows and decide who and what may act inside them. Uses the Organizations, People, Relationships, Commerce and Finance layers. Example capabilities: organization.get, invoice.create, order.update.
Partners (participant)
Other organizations connected by a relationship: suppliers, resellers and agencies see what it grants. Uses the Identity, Relationships, Commerce and Data layers. Example capabilities: catalog.product.get, order.update, permission.grant.
Enterprise (participant)
Large organizations running CORE in an isolated deployment with their own identity provider and policies. Uses the Identity, Organizations, Workflows, Finance and Data layers. Example capabilities: permission.grant, deployment.publish, workflow.start.

Scope

What it holds

How do we talk?

Communication is where humans and agents talk to each other and to the organization. A conversation can be a support thread, an internal discussion, a chat with an agent or a notification stream. 2finity.chat is one planned interface to this layer; email and messaging integrations are others. Every message is linked to the people, entities and capabilities it refers to, so a chat message that changes a headline is traceable to the revision it produced.

Model

Example entities

  • Conversation
  • Message
  • Thread
  • Notification
  • Channel
  • Participant
  • Template
  • Inbox

Contract

Capabilities

Every action on this layer is a named capability with a permission check and, where something changes, an event.

  • conversation.create

    Named in the layer model; not yet described in the catalogue.

  • conversation.get

    Named in the layer model; not yet described in the catalogue.

  • message.send→ message.sent

    Send a message into a conversation on behalf of the actor.

    Member of the organization
  • message.list

    Named in the layer model; not yet described in the catalogue.

  • notification.send→ notification.sent

    Notify people or agents about an event.

    Member of the organization
  • notification.subscribe

    Named in the layer model; not yet described in the catalogue.

  • channel.connect

    Named in the layer model; not yet described in the catalogue.

  • thread.resolve

    Named in the layer model; not yet described in the catalogue.

The full catalogue

Connections

Relationships

The layers Communication reads from and writes to most often.

  • 03

    People

    Who do we work with?

    Customers, employees, professionals, suppliers and leads: the people an organization works with, as one record each.

    Open layer
  • 05

    Knowledge

    What do we know and publish?

    Documents, structured knowledge, policies, published content and context: what the organization knows and shows.

    Open layer
  • 06

    Workflows

    How does work move?

    Tasks, approvals, automations, processes, triggers and state transitions: how work moves and who signs off.

    Open layer

Consumers

How interfaces use it

The interfaces and participants on the CORE graph that read or write this layer, with the capabilities of this layer they name.

  • Chat interface

    2finity.chat and other conversational interfaces: language resolved to capabilities, with approval.

    Uses the layer; its featured capabilities belong to other layers.

  • Agents interface

    Actors with their own identity, an owner and scoped permissions; every action leaves an audit event.

    Uses the layer; its featured capabilities belong to other layers.

  • People participant

    Humans in any context: professional, employee, customer or supplier, with one identity throughout.

    message.send